In this page we try to answer some of the most important questions that are often asked by our customers. If you do not find an answer to your question you can write to us from here
Frequently Asked Questions
Registration is free and will coincide with the first purchase. You will have to enter your data in the dedicated form. You will receive an email to the address indicated by you containing a link on which you must click to complete and confirm ownership of the email address. The registration will allow you to access the commercial offers and to purchase all the products on the site. If you are already registered or want to register now click LOGIN at the top right.
To recover your password, simply click on "LOGIN" in the upper right then on "Lost your password?" or alternatively click here. Once you have entered your email and clicked on Recover Password you will receive an email with your login credentials.
The shipment throughout Italy (including islands) has a whole cost of 8.5€. For orders over 50€ shipment is free.
We accept payments via PayPal or Stripe payments by credit card belonging to the Mastercard, Visa and American Express circuits. We also accept payments with Apple Pay and Bank transfer.
Usually the deliveries are guaranteed within 7 days from the order. At the moment when your order is taken by the courier you will be notified of the tracking number to check the status of delivery with the shipper.
Our on-line store is embedded with SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Usually all purchased products are already available in our warehouses. Your order is processed within 24 hours and delivered to the courier within the next 2 working days from receipt. We will notify you the tracking number to let you check the delivery status directly on the shipping company's website. The tracking number will always be available in the "Orders" section of your account.
You can send an email to firstname.lastname@example.org to request the modification or cancellation of all or part of the order indicating its exact number and date in the email.
If the order has not yet been sent, the change request will be accepted and we will send it to the correct address.
In the event that your communication takes place after the shipment, we will handle the return and unfortunately will charge you the cost of the return shipment.
For each order you will receive an invoice or receipt based on the billing preferences you have expressed before payment. The invoice can be downloaded from the "Orders" section on your account page. Billing preferences are editable on your account page.
We want you to be 100% satisfied not only with Duft & Doft products but also with our service. If you are unhappy with any of our products, Email us at email@example.com and our customer representative will walk you through the hassle-free process and either ship you a new product or issue you a refund